Cancellation & Refund Policy

Cancellation Policy:

In order to cancel your account with NextGen, you need to login to your account and send a ticket through your back office. Alternatively, you may send us a request via email, from your registered email address. Please mention ‘Account Cancellation’ as Subject. Kindly note that cancellation requests sent otherwise (e.g. Text message, from any other email address etc.) shall not be entertained. You may request a refund on your Account Set-up Fee (€10) within 7 days of enrollment. Should you cancel within this timeframe, any set-up fee paid (€10) shall be refunded to you within 10 business days.

Refund Policy

NextGen offers a 7-Day Satisfaction Guarantee to all its customers and therefore offers a full refund of any Account Setup paid (€10) to the Company. All subsequent fees or payments are nonrefundable. A longer refund period is commercially impractical due to digital nature of the service and immediacy of the remunerations.