Cancellation & Refund Policy
In order to cancel your account with NextGen,
you need to login to your account and send a ticket through your back office.
Alternatively, you may send us a request via email, from your registered email
address. Please mention ‘Account Cancellation’ as Subject. Kindly note that
cancellation requests sent otherwise (e.g. Text message, from any other email
address etc.) shall not be entertained. You may request a refund on your
Account Set-up Fee (€10) within 7 days of enrollment. Should you cancel within
this timeframe, any set-up fee paid (€10) shall be refunded to you within 10
NextGen offers a 7-Day
Satisfaction Guarantee to all its customers and therefore offers a full refund
of any Account Setup paid (€10) to the Company. All subsequent fees or payments
are nonrefundable. A longer refund period is commercially impractical due to
digital nature of the service and immediacy of the remunerations.